Loading direct questions from Excel files.
Go to the "Knowledge Base" section and click on the "Upload from Excel" button:
Create a table in Excel with two columns. In the first, write the topics of customer questions, and in the second, place the bot's answers to them:
Important! The file must be no more than 1 MB and no more than 100 lines. In general, the first 100 lines are loaded when loading.
After we click on the "Download from Excel" button, we will be asked to select this file on our computer:
Further, after selecting this file, we see that all questions and answers have been accurately loaded into the "Direct Questions" section:
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