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# Loading direct questions from Excel files.
1. Go to the "Knowledge Base" section and click on the "Upload from Excel" button:
2. Create a table in Excel with two columns. In the first, write the topics of customer questions, and in the second, place the bot's answers to them:
{% hint style="warning" %}
Important!\
The file must be no more than 1 MB and no more than 100 lines.\
In general, the first 100 lines are loaded when loading.
{% endhint %}
3. After we click on the "Download from Excel" button, we will be asked to select this file on our computer:
4. Further, after selecting this file, we see that all questions and answers have been accurately loaded into the "Direct Questions" section:
