# Suvvy User Guide

## Suvvy Guide

- [INTRODUCTION](https://docs.suvvy.ai/en/readme.md)
- [QUICK START](https://docs.suvvy.ai/en/bystryi-start.md)
- [System Instruction](https://docs.suvvy.ai/en/main-settings/prompts.md): In this section, you will find tips and guides on writing instructions and knowledge base files.
- [Best Practices](https://docs.suvvy.ai/en/main-settings/prompts/prompts.md): In this section, you will find tips and best practices for writing instructions and improving the quality of Suvvy's responses.
- [Guidelines for writing instructions](https://docs.suvvy.ai/en/main-settings/prompts/prompts/pravila-napisaniya-instrukcii.md)
- [Ways to improve accuracy and response quality](https://docs.suvvy.ai/en/main-settings/prompts/prompts/sposoby-povysheniya-tochnosti-i-kachestva-otvetov.md)
- [Instruction debugging](https://docs.suvvy.ai/en/main-settings/prompts/prompts/otladka-instrukcii.md): The "Debugging Instructions" section is designed to help you analyze the bot's responses, identify the causes of errors, and make adjustments to improve the bot's accuracy.
- [Cost optimization](https://docs.suvvy.ai/en/main-settings/prompts/prompts/optimizaciya-stoimosti.md)
- [Sending images in chat](https://docs.suvvy.ai/en/main-settings/prompts/prompts/sending-images-in-chat.md)
- [Automatic generation of instruction and knowledge base](https://docs.suvvy.ai/en/main-settings/prompts/automatic-generation-of-instruction-and-knowledge-base.md)
- [Variables](https://docs.suvvy.ai/en/main-settings/prompts/prompts-1.md): In this section, you will find information about variables.
- [Functions](https://docs.suvvy.ai/en/main-settings/prompts/prompts-2.md): In this section, we will explain the principles of how functions work in detail.
- [Audit of instructions](https://docs.suvvy.ai/en/main-settings/prompts/audit-of-instructions.md): Manual audit is an AI check that helps improve the bot's existing configuration. In basic mode, it only adjusts the manual. In advanced mode, it adjusts the manual and files.
- [Multilingualism](https://docs.suvvy.ai/en/main-settings/prompts/multiyazychnost.md)
- [Reading URLs](https://docs.suvvy.ai/en/main-settings/prompts/chtenie-url-ssylok.md)
- [Typical reasons for stopping a dialogue](https://docs.suvvy.ai/en/main-settings/prompts/typical-reasons-for-stopping-a-dialogue.md): Sometimes during testing or when the bot is already running, there are moments when it stops responding. Below we will look at the main errors that are displayed when unloading an export.
- [Additional settings](https://docs.suvvy.ai/en/main-settings/dopolnitelnye-nastroiki.md): In this section, we will provide a detailed explanation of additional settings.
- [Safety](https://docs.suvvy.ai/en/main-settings/dopolnitelnye-nastroiki/safety.md)
- [Standard functions](https://docs.suvvy.ai/en/main-settings/dopolnitelnye-nastroiki/standard-functions.md): Standard functions in Savvy are built-in tools that allow the bot to perform specified actions depending on the context of the conversation.
- [Structured responses (bot-sent images)](https://docs.suvvy.ai/en/main-settings/dopolnitelnye-nastroiki/structured-responses-bot-sent-images.md)
- [Monetization](https://docs.suvvy.ai/en/main-settings/dopolnitelnye-nastroiki/monetization.md): The Monetization section allows you to provide clients with subscription access to the bot through connected channels.
- [User variables](https://docs.suvvy.ai/en/main-settings/dopolnitelnye-nastroiki/user-variables.md)
- [Follow-ups](https://docs.suvvy.ai/en/main-settings/dopolnitelnye-nastroiki/follow-ups.md): Follow-ups (pings) are automated messages that are sent after a certain amount of time if the client has not responded to the last bot message or to a message from an employee.
- [Dynamic follow-ups](https://docs.suvvy.ai/en/main-settings/dopolnitelnye-nastroiki/dynamic-follow-ups.md): Dynamic follow-ups are designed in such a way that the context of the dialogue is now analyzed and follow-ups are sent at the optimal time for the client, rather than at a fixed interval.
- [Notifications from Suvvy](https://docs.suvvy.ai/en/main-settings/opovesheniya-ot-savvi.md)
- [Customizable notifications in Telegram](https://docs.suvvy.ai/en/main-settings/opovesheniya-ot-savvi/customizable-notifications-in-telegram.md)
- [Channel notifications](https://docs.suvvy.ai/en/main-settings/opovesheniya-ot-savvi/channel-notifications.md): Savvi allows you to customize system notifications. You can select and apply settings to multiple bots simultaneously, choose a language, and select the system notifications you want to receive.
- [Сhange Password](https://docs.suvvy.ai/en/main-settings/shange-password.md): Changing your password allows you to manage your account security. This feature is also useful if you need to update your login information.
- [Newsletters](https://docs.suvvy.ai/en/main-settings/newsletters.md): Mailing lists allow you to notify customers in bulk about important updates, events, and promotions. Flexible settings allow you to choose the channel, bot, and customize the message text.
- [Service](https://docs.suvvy.ai/en/main-settings/service.md): This tab contains the bot’s system settings, available only for the Integrator plan (PRO plan + participation in the partner program).
- [Knowledge Base](https://docs.suvvy.ai/en/knowledge-base/baza-znanii.md): In this section, we will provide a detailed explanation of how to work with Suvvy’s knowledge base.
- [Direct questions](https://docs.suvvy.ai/en/knowledge-base/baza-znanii/pryamye-voprosy.md)
- [Loading direct questions from Excel files.](https://docs.suvvy.ai/en/knowledge-base/baza-znanii/loading-direct-questions-from-excel-files..md)
- [Large files](https://docs.suvvy.ai/en/knowledge-base/baza-znanii/bolshie-faily.md)
- [Tables (CSV-XLS / Google)](https://docs.suvvy.ai/en/working-with-tables/tablicy-csv-xls-google.md)
- [Data retrieval](https://docs.suvvy.ai/en/working-with-tables/tablicy-csv-xls-google/poluchenie-dannykh.md)
- [Data recording](https://docs.suvvy.ai/en/working-with-tables/tablicy-csv-xls-google/zapis-dannykh.md)
- [Webhooks](https://docs.suvvy.ai/en/workflows/veb-khuki.md)
- [Multiagent Systems](https://docs.suvvy.ai/en/workflows/multiagentnost.md)
- [Calling a subordinate bot](https://docs.suvvy.ai/en/workflows/multiagentnost/vyzov-podchinennogo-bota.md)
- [Switch active bot](https://docs.suvvy.ai/en/workflows/multiagentnost/pereklyuchenie-aktivnogo-bota.md)
- [Extract text from file](https://docs.suvvy.ai/en/workflows/extract-text-from-file.md): This functionality allows you to extract text from a file that the client sent in a dialog.
- [Setting values in the bot's memory](https://docs.suvvy.ai/en/workflows/setting-values-in-the-bots-memory.md): This functionality allows you to commit values to a dialog.
- [Dialogue evaluation](https://docs.suvvy.ai/en/workflows/dialogue-evaluation.md): This action allows you to send the client a link for quality evaluation at the appropriate moment in the conversation.
- [CRM Systems](https://docs.suvvy.ai/en/channels/crm-systems.md)
- [amoCRM](https://docs.suvvy.ai/en/channels/crm-systems/amocrm.md)
- [Kommo](https://docs.suvvy.ai/en/channels/crm-systems/kommo.md)
- [RetailCRM](https://docs.suvvy.ai/en/channels/crm-systems/retailcrm.md): RetailCRM is a cloud-based CRM system specialized in e-commerce.
- [Bitrix24](https://docs.suvvy.ai/en/channels/crm-systems/bitrix24.md)
- [Bitrix24 (webhooks)](https://docs.suvvy.ai/en/channels/crm-systems/bitriks24-webhooks.md)
- [Website Chats](https://docs.suvvy.ai/en/channels/chaty-dlya-saita.md)
- [Jivo](https://docs.suvvy.ai/en/channels/chaty-dlya-saita/jivo.md): Jivo is a customer communication platform that integrates various communication channels — website chat, social media, messengers, and email — into a single application.
- [Suvvy Widget](https://docs.suvvy.ai/en/channels/chaty-dlya-saita/suvvy-widget.md): The Suvvy Widget enables automated customer communication directly through the website without the need to connect intermediary integrations.
- [Messengers](https://docs.suvvy.ai/en/channels/messendzhery.md)
- [WhatsApp](https://docs.suvvy.ai/en/channels/messendzhery/whatsapp.md): WhatsApp is a free online messenger and one of the most popular mobile applications in the world.
- [Telegram](https://docs.suvvy.ai/en/channels/messendzhery/telegram.md): Telegram is a free online messenger, one of the most popular mobile applications in the world.
- [Social Networks](https://docs.suvvy.ai/en/channels/socialnye-seti.md)
- [Instagram](https://docs.suvvy.ai/en/channels/socialnye-seti/instagr.md): Instagram is a popular social network that allows users to not only share photos and videos, but is also a powerful business platform due to its visual nature.
- [VK](https://docs.suvvy.ai/en/channels/socialnye-seti/vk.md): VKontakte is the largest social network in Russia and the CIS. It positions itself as a platform for promoting business and solving everyday tasks with the help of mini-applications.
- [Marketplaces](https://docs.suvvy.ai/en/channels/marketpleisy.md)
- [Wildberries](https://docs.suvvy.ai/en/channels/marketpleisy/wildberries.md): This section provides information on the procedure for connecting the Wildberries channel.
- [OZON](https://docs.suvvy.ai/en/channels/marketpleisy/ozon.md)
- [Yandex.Market](https://docs.suvvy.ai/en/channels/marketpleisy/yandeks.market.md)
- [Avito](https://docs.suvvy.ai/en/channels/marketpleisy/avito.md)
- [Helpdesk Systems](https://docs.suvvy.ai/en/channels/khelpdesk-sistemy.md)
- [UseDesk](https://docs.suvvy.ai/en/channels/khelpdesk-sistemy/usedesk.md)
- [PlanFix](https://docs.suvvy.ai/en/channels/khelpdesk-sistemy/planfix.md)
- [Custom Channel](https://docs.suvvy.ai/en/channels/kastomnyi-kanal.md)
- [Working with webhook](https://docs.suvvy.ai/en/channels/kastomnyi-kanal/rabota-s-vebkhukom.md)
- [Sending messages](https://docs.suvvy.ai/en/channels/kastomnyi-kanal/otpravka-soobshenii.md)
- [YCLIENTS](https://docs.suvvy.ai/en/integrations/yclients.md)
- [ALTEGIO](https://docs.suvvy.ai/en/integrations/altegio.md)
- [Google Calendar](https://docs.suvvy.ai/en/integrations/google-kalendar.md)
- [Prodamus](https://docs.suvvy.ai/en/integrations/prodamus.md)
- [Chart Analysis](https://docs.suvvy.ai/en/analytics/analiz-grafikov.md)
- [Partner Program](https://docs.suvvy.ai/en/for-partners/partnerskaya-programma.md): At Suvvy, we do everything we can to ensure our partners benefit from using and promoting our product, so below we'll outline the various affiliate program options available.
- [Training](https://docs.suvvy.ai/en/for-partners/obuchenie.md)
- [Subscription](https://docs.suvvy.ai/en/for-partners/subscription.md): The subscription provides access to advanced features.
- [Terms of Service](https://docs.suvvy.ai/en/legal/terms-of-service.md)
- [Privacy Policy](https://docs.suvvy.ai/en/legal/privacy-policy.md)
- [Subprocessors](https://docs.suvvy.ai/en/legal/subprocessors.md): Suvvy uses third-party subprocessors to provide and support the Services, including AI functionality, infrastructure, storage, and processing.
- [Data Processing Agreement (DPA)](https://docs.suvvy.ai/en/legal/data-processing-agreement-dpa.md): This DPA forms part of the Terms of Service and applies where Suvvy processes Personal Data on behalf of the Customer in connection with the Services.