Safety
Masking personal data
We recommend that when communicating with a client, you request their consent to the processing of personal data.
To enable masking, go to additional settings, select the Security tab and enable the Mask personal data flag.
How does the process of masking personal data work?
Masking data
Personal data (for example, passports and phone numbers will be replaced with masked values)
Transfer of anonymized data
Once masked, the data is no longer considered personal and is passed to the model for processing.
Unmasking and transmitting the response
The received response will be unmasked back to the server of your country.
Thus, your personal data remains on the servers of your country, and the model receives anonymized data.
What does masking look like in chat?
In the chat manager and dialog export, we've added a modal window with information about how the model generated the response — what the message was before and after masking, what the instructions were, and what the dialog history is. All of this contributes to better understanding when analyzing the bot's responses.
To see the masking of Personal Data in the Chat Manager mode, click on the icon in the message field
A modal window will open, along with the bot's last message with a transcript—what the message looked like when personal data was masked, and what message was sent to the Client:
Media transfer in LLM
This setting prevents media files from being passed to the LLM model for processing.
Please note that this setting overrides the Image Recognition setting.
Data storage
Here you can set the time period after which messages and dialogs will be deleted from all Savvi servers.
Message storage (days) — The storage period for dialog messages. After a specified period of time, all messages that exceed the specified time period will be deleted.
Dialog storage (days) — the period after which dialogues will be deleted if no events have occurred in the dialogue during the selected period of time.
Delete dialogs and message history — deleting all current dialogs (at the time of deletion activation) regardless of events in the dialog.
Please note that by default, we store customer conversations for up to 90 days. After that, messages and inactive conversations are deleted.
When integrating with MedFlex, the maximum data storage period is 7 days.
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