# CRM Systems CRM systems allow you to track the entire cycle of a company's interaction with a customer. It is a convenient tool for sales management. Suvvy integrates with all popular CRM systems in a convenient format. The principle of interaction between Suvvy and CRM systems is as follows: 1. All communication channels are connected to the CRM system. 2. When a deal is created and a message from a client is received in it, the CRM sends this message to Suvvy. 3. Suvvy processes the received message, using data about the deal, etc., and returns a response to the CRM. 4. The CRM, upon receiving the response, reflects it in the deal and sends it to the final channel from which it came. 5. Suvvy can also trigger commands to change certain parameters within the deal. More details about this are described in the following sections. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.suvvy.ai/en/channels/crm-systems.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.