Jivo

Jivo - платформа для связи с клиентами, которая объединяет разные каналы коммуникаций — чат на сайте, соцсети, мессенджеры, электронную почту — в одном приложении.

What does it allow?

The main function of Jivo is a chat that can be installed on a website to communicate with clients, as well as receiving incoming requests from messengers and social networks.

Connection.

1. To connect Suvvy to Jivo, you need to go to the Channels section inside the bot and enter the Jivo channel:

1. In the opened window, click on the button "Write to Jivo to enable integration":

1. Then copy the text of the letter by clicking the button "Copy letter text":

1. And paste it into a new message in your mail:

Please note that your Suvvy account token is inserted automatically.

You can see your token in the "Channels" section at the very bottom of the page. Just click "Show token".

1. Where do these data come from:

Jivo account email and channel, to which you need to connect the bot, will appear after you register a Jivo account.

Jivo Registration.

1. Go to the website jivo.ru and click the Register button:

1. Enter your Email and password which you will use to log into your Jivo account, and click Continue:

1. Give consent to process personal data, if you haven't done this before, and click Continue:

1. Fill out the fields Name and Position or Department and click Continue:

1. Set up the Invitation to Dialog and click Continue:

1. Fill out the profile - enter the Website Address, Phone Number, and Country of Business Operation and click Continue:

1. Then select one of the points What do you plan to use Jivo for and click Continue:

1. Install the Jivo application on your Laptop/PC by clicking the icon for your operating system, if necessary. Or click the button "I will install the program later":

1. Next, click the button "Complete Registration". On this page you can copy the code to install it on your website.

1. Next, connect one of the channels by following the instructions on the website:

1. Enter the channel name. In our case, it is "User Support":

Note that this channel name will be used when sending the connection request via Email.

• Now, when the Jivo registration is complete and the necessary channel is created for communicating with clients, include in the email the Jivo account email and channel to which the bot needs to be connected and send the email to [e-mail].

Receiving data and connection.

1. After we send our email to Jivo mail, within a few hours, we will receive a response of the following content:

1. Next, we need to insert the received data into the Jivo connection form in Suvvy and click the Save button:

1. You can Enable or Disable bot responses in this channel. Click the Save button:

Setup is complete.