Jivo
Jivo is a customer communication platform that integrates various communication channels — website chat, social media, messengers, and email — into a single application.
What does it allow?
The main function of Jivo is a chat that can be installed on a website to communicate with clients, as well as receiving incoming requests from messengers and social networks.
Connection.
To connect Suvvy to Jivo, you need to go to the Channels section inside the bot and enter the Jivo channel:
In the opened window, click on the button "Instruction for connection":
Then copy the text of the letter by clicking the button "Copy text":
And paste it into a new message in your mail.
Jivo Registration.
Go to the website jivo.ru and click the Register button:
Follow the instructions.
Complete the registration and set up your channels.
Receiving data and connection.
After we send our email to Jivo mail, within a few hours, we will receive a response of the following content:
Next, we need to insert the received data into the Jivo connection form in Suvvy and click the Save button.
Point 1 information you need to insert in the field "Provider ID".
Point 3 information to the field "Answer parth".
You can Enable or Disable bot responses in this channel by clicking "Bots answers" and then Save button
Setup is complete.
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