Suvvy User Guide
На русском
  • INTRODUCTION
  • QUICK START
  • MAIN SETTINGS
    • System Instruction
      • Best Practices
        • Guidelines for writing instructions
        • Ways to improve accuracy and response quality
        • Instruction debugging
        • Cost optimization
      • Variables
      • Functions
      • Multilingualism
      • Reading URLs
      • Typical reasons for stopping a dialoguePage
    • Additional settings
    • Notifications from Suvvy
  • Knowledge Base
    • Knowledge Base
      • Direct questions
      • Large files
  • Working with Tables
    • Tables (CSV-XLS / Google)
      • Data retrieval
      • Data recording
  • ACTIONS
    • Webhooks
    • Multiagent Systems
      • Calling a subordinate bot
      • Switch active bot
  • CHANNELS
    • CRM Systems
      • amoCRM
      • Kommo
      • Bitrix24
    • Website Chats
      • Jivo
    • Messengers
      • WhatsApp
      • Telegram
    • Social Networks
      • Instagram
      • VK
    • Marketplaces
      • Wildberries
      • OZON
      • Yandex.Market
      • Avito
    • Helpdesk Systems
      • UseDesk
      • PlanFix
    • Custom Channel
      • Working with webhook
      • Sending messages
  • INTEGRATIONS
    • YCLIENTS
    • ALTEGIO
    • Google Calendar
  • Analytics
    • Chart Analysis
  • FOR PARTNERS
    • Partner Program
    • Training
  • Legal Information
    • Terms of Service
    • Privacy Policy
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  1. Knowledge Base

Knowledge Base

In this section, we will provide a detailed explanation of how to work with Suvvy’s knowledge base.

PreviousNotifications from SuvvyNextDirect questions

Last updated 5 months ago

Suvvy's Knowledge Base is a feature that allows Suvvy to answer questions using your information.

It's a bot's filing system that it can refer to when it needs to find the answer to a particular question. The combination of instructions and the knowledge base can yield the desired work result of Suvvy. It's important to remember that always have higher priority than the knowledge base, which serves as more of an auxiliary tool.

The knowledge base is divided into 3 blocks:

For specific tasks, the first, second, third method of storing the knowledge base is used, or all together simultaneously.

instructions
Direct questions
Large files
Tables (CSV-XLS / Google)