# Telegram

## What does it allow?

This channel allows you to fully automate communication with customers.

## Connection

### Connecting Suvvy to a bot in Telegram

1. To connect Telegram to your bot in Suvvy, go to the "Channels" section and select Telegram.

<figure><img src="/files/N7RiFaAlTwv8oyrILwJX" alt=""><figcaption></figcaption></figure>

2. We see a field where we need to enter a token. A token is a unique user identifier in Telegram. It allows servers to identify requests; it encrypts access to the channel bot so that fraudsters do not obtain it.

<figure><img src="/files/Jilyxv4ja36E8s1AFlsQ" alt=""><figcaption></figcaption></figure>

3. To get the token, you need to type @BotFather in the Telegram search bar.

<figure><img src="/files/KPJhHP89OjDGXzPSln2n" alt=""><figcaption></figcaption></figure>

4. By clicking on the Start button, we receive a list of commands that this bot can execute. If our task is to get the token of an existing bot, then we need to select the /token command.

<figure><img src="/files/dizumYCihysDb1BWuLuz" alt=""><figcaption></figcaption></figure>

5. After you have received the token in BotFather, enter it in the Telegram field and click "Save."

<figure><img src="/files/apVhimUcB5lmMc5tSpKY" alt=""><figcaption></figcaption></figure>

6. Next, the following settings will appear:

<figure><img src="/files/o9L2DOlFuRZnCEU4cfjk" alt=""><figcaption></figcaption></figure>

If we set a Greeting message in the Message field for the /start command, the bot will always write it when a client contacts the Telegram bot, which is already connected to Suvvy:

<figure><img src="/files/5jk7hoWtrCZ9pwok5KKn" alt=""><figcaption></figcaption></figure>

### Connecting Suvvy to an individual account

If you have Telegram Business, you can connect Suvvy to an individual Telegram account. For this, there is a designated User ID field.

{% hint style="info" %}
On March 31, 2024, Telegram released a useful update — the ability to link a chatbot to a business account and conduct bot communication with clients not only in bot mode but also when users message the familiar Telegram account.
{% endhint %}

NOTE: Telegram Premium is needed for this.

1. You need to send the /start command to the bot [@PremiumBot](https://t.me/PremiumBot).
2. Next, payment is required for the duration you want to keep Premium.
3. After payment, go to @BotFather, click `/mybots`, and select the desired bot.
4. Then select Bot Settings.

<figure><img src="/files/mKayYxlMeuSn5NkahOgp" alt="" width="373"><figcaption></figcaption></figure>

4. Click on Business Mode.

<figure><img src="/files/e2n2VbcgZSlT1KM0DuQi" alt="" width="341"><figcaption></figcaption></figure>

6. Then select `Turn On`.

<figure><img src="/files/6pYv0TflCYoeUu7VXpdH" alt=""><figcaption></figcaption></figure>

### Connecting Telegram Business

1. It is important to update Telegram to the latest version.
2. Then go to account settings.

<figure><img src="/files/MiLb1LPYvuN7ySldP1f7" alt=""><figcaption></figcaption></figure>

1. Next, go to the "Chat Bots" section.

<figure><img src="/files/LiyT05WYdk2XbuAKWYRD" alt=""><figcaption></figcaption></figure>

1. Enter our bot's username in the "Bot Username" field.

<figure><img src="/files/yM2pB8B3ecY162EBjHG9" alt=""><figcaption></figcaption></figure>

6. Click "Add."

<figure><img src="/files/IuWVK6OqRI2jLcLyH4IR" alt=""><figcaption></figcaption></figure>

## Disabling bot responses

If, for some reason, you temporarily need to disable bot responses in Telegram, mark the "Bot Responses:" setting as "Disabled."

<figure><img src="/files/lIx2GcSH39lodQCMASDh" alt=""><figcaption></figcaption></figure>


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