Telegram

Telegram is a free online messenger, one of the most popular mobile applications in the world.

What does it allow?

This channel allows you to fully automate communication with customers.

Connection

Connecting Suvvy to a bot in Telegram

1. To connect Telegram to your bot in Suvvy, go to the "Channels" section and select Telegram.

1. Next, we see a notification warning us that the account is not yet connected. You need to click OK.

1. We see a field where we need to enter a token. A token is a unique user identifier in Telegram. It allows servers to identify requests; it encrypts access to the channel bot so that fraudsters do not obtain it.

1. To get the token, you need to type @BotFather in the Telegram search bar.

1. By clicking on the Start button, we receive a list of commands that this bot can execute. If our task is to get the token of an existing bot, then we need to select the /token command.

1. After you have received the token in BotFather, enter it in the Telegram field and click "Save."

1. Next, the following settings will appear:

If we set a Greeting message in the Message field for the /start command, the bot will always write it when a client contacts the Telegram bot, which is already connected to Suvvy:

Connecting Suvvy to an individual account

If you have Telegram Business, you can connect Suvvy to an individual Telegram account. For this, there is a designated User ID field.

On March 31, 2024, Telegram released a useful update — the ability to link a chatbot to a business account and conduct bot communication with clients not only in bot mode but also when users message the familiar Telegram account.

NOTE: Telegram Premium is needed for this.

1. You need to send the /start command to the bot @PremiumBot.

1. Next, payment is required for the duration you want to keep Premium.

2. After payment, go to @BotFather, click /mybots, and select the desired bot.

1. Then select Bot Settings.

1. Click on Business Mode.

1. Then select Turn On.

1. Next, copy the bot's username.

Connecting Telegram Business

1. It is important to update Telegram to the latest version.

2. Then go to account settings.

1. Find Telegram Business.

1. Next, go to the "Chat Bots" section.

1. Enter our bot's username in the "@botname" field.

1. Click "Add."

1. Click "Done."

Disabling bot responses

If, for some reason, you temporarily need to disable bot responses in Telegram, mark the "Bot Responses:" setting as "Disabled."