Marketplaces

Integration of Suvvy with marketplaces enables automation of responses to customer questions and reviews.

With large volumes of products, answering questions and reviews can take considerable time and require significant labor resources. Therefore, we have implemented mechanisms to automate this process with high quality.

How does it work?

When a customer leaves a question or review for a specific product, the information is sent to Suvvy. The bot, in turn, retrieves information from the product card and can also refer to an additional external table compiled by the company (article code, question, answer) if the product card does not contain an answer to the given question.

After obtaining the required information, Suvvy returns a response to the marketplace and posts it under the question/review.

More details on Suvvy's work with marketplaces in the following sections.