Notifications from Suvvy

Suvvy can send you alerts in various situations, such as:

• Low balance / Balance running low

• A specific file / action was triggered (as specified in the personal account)

• Channel status changed

• Error occurred while performing an action / retrieving a spreadsheet or large file from Google / responding in a channel

and others..

In this case, you can connect Suvvy alerts in Telegram

1

Go to the "Integrations" section in the bot settings and select "Alerts in Telegram"

2

Choose your preferred notification method (you can connect multiple chats/accounts)

3

Click the "START BOT" button

4

After clicking, you will enter the chat with the bot, where you will see a message

All done!

How does it work?

For example, we want a live person to join the chat at the client's request.

To do this, we create a file in the Knowledge Base called "Call a manager" and enable "Notifications in Telegram."

This is needed so that the notification includes information about this file being triggered.

Important

To have a live person join the chat, we need to interrupt the bot's responses, otherwise, the bot will continue to reply. To do this, we enable the "Interrupt dialogue" setting:

Here's how it will look in the chat:

We ask the bot to call a manager

Meanwhile, in the Suvvy Alerts bot, we received the following Notification:

Thus, Suvvy Alerts allow you to always stay informed when a certain file is triggered during a client conversation!