# Notifications from Suvvy

Suvvy can send you alerts in various situations, such as:

* **Low** balance / Balance **running low**
* A specific **file** / **action** was triggered *(as specified in the personal account)*
* Channel status changed
* Error occurred while **performing an action / retrieving a spreadsheet or large file from Google / responding in a channel**

*and others..*

In this case, you can connect **Suvvy alerts** in **Telegram**

{% stepper %}
{% step %}

#### Go to the "Integrations" section in the bot settings and select "Alerts in Telegram"

<figure><img src="/files/AnzxlLeTIytmA6UlITFX" alt=""><figcaption></figcaption></figure>
{% endstep %}

{% step %}

#### Choose your preferred notification method (you can connect multiple chats/accounts)

<figure><img src="/files/ElvzpBTksGRETVKK4hK4" alt=""><figcaption></figcaption></figure>
{% endstep %}

{% step %}

#### Click the "START BOT" button

<figure><img src="/files/4jyX7U8h2JdbZt6qP6AQ" alt=""><figcaption></figcaption></figure>
{% endstep %}

{% step %}

#### After clicking, you will enter the chat with the bot, where you will see a message

<figure><img src="/files/ivFcBZbwqLNRzUaloVri" alt=""><figcaption></figcaption></figure>

#### All done!

{% endstep %}
{% endstepper %}

### How does it work?

For example, we want a live person to join the chat at the client's request.

To do this, we create a file in the Knowledge Base called "Call a manager" and enable "**Notifications in Telegram**."

This is needed so that the notification includes information about this file being triggered.

<figure><img src="/files/cpGrWoshQTOdwNNuV3Uq" alt=""><figcaption></figcaption></figure>

{% hint style="warning" %}
**Important**

To have a live person join the chat, we need to interrupt the bot's responses, otherwise, the bot will continue to reply. To do this, we enable the "**Interrupt dialogue**" setting:
{% endhint %}

<figure><img src="/files/dTuxMXC1mADJNv99MZmv" alt=""><figcaption></figcaption></figure>

Here's how it will look in the chat:

We ask the bot to call a manager

<figure><img src="/files/YnRkEtItPdNCs9YjkEYL" alt=""><figcaption></figcaption></figure>

Meanwhile, in the Suvvy Alerts bot, we received the following Notification:

<figure><img src="/files/PHJHy9H6i7gVvFat1qVX" alt="" width="563"><figcaption></figcaption></figure>

Thus, Suvvy Alerts allow you to always stay informed when a certain file is triggered during a client conversation!


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