QUICK START
Last updated
Last updated
To create your first employee, you need to do a few simple things:
In the created bot, you need to write an instruction about its role and behavior:
In the GENERAL INFORMATION block, fill in the information about the company, its activities, and some general parameters characteristic of the entire dialogue with the client. You can also add contact details and addresses here.
In the GOALS AND TASKS block, describe information about the goals and tasks the bot should determine, for example, its goal may be a series of questions to the client and obtaining a phone number, or sending some information following the conversation. The more detailed you describe the goals and tasks, the more accurately the bot will perform them.
In the GREETING block, you can indicate the need for a greeting and a specific text.
The RESPONSE LANGUAGE block allows you to set the specific language in which the bot responds and linguistic rules.
In the RESPONSE STYLE block, set the style and manner of the bot's responses.
Important to know!
Writing instructions for AI-bots or "prompts" is an entire "science." There are its own rules and best practices.
But the main advice is the more accurate but concise the scenario description, the better it will work. The text should not have similar or ambiguous indications.
Detailed information on the best practices for writing instructions can be found in the System Instruction section.
Parameter Response Time in Seconds:
The Response Time in Seconds parameter is responsible for the pause that occurs before the bot's answer. This pause allows combining several client messages into one thought, as often people express one notion in different messages, for example:
"Good afternoon!"
"I have a question"
"Can you tell me how much your product costs"
"And if there are any discounts"
The delay transforms these messages into such a view that allows responding with one message instead of four:
"Good afternoon! I have a question. Can you tell me how much your product costs and if there are any discounts"
Moreover, often companies do not want the client to understand that a bot is responding, so additional delay in response allows imitating human behavior.
The knowledge base is a useful tool for storing additional information about the company and its products.
In the knowledge base section, you need to click the Create button and fill the knowledge base file with some information about your company, services, work conditions, or products:
Why is a knowledge base needed if there is an instruction?
The knowledge base allows reducing the size of the instruction, which improves response accuracy (with a large instruction, the bot's attention to instruction details decreases) and optimizes dialogue costs (as the smaller the instruction, the cheaper the dialogue).
More about the setup and all the possibilities of the knowledge base can be found in the Knowledge Base section.
Suvvy can integrate with various channels from which it receives messages and to which it sends responses.
More about integrations:
CRM systems:
Messengers:
Site chats:
Marketplaces:
Helpdesk systems:
Helpdeskeddy
