# Variables

In the instructions for more complex tasks, it is possible to use variables. Below is a list of possible variables that allow Suvvy to understand the current parameters specific to a particular dialogue. All variables in the text are enclosed in curly braces { } and are divided into several types:

* Constants
* Variables related to channels (CRM, messengers, etc.)

## Constants

Currently, one constant is used - the time constant. It allows the bot to understand the current time in the time zone specified in the additional settings.

| `{current_datetime}` | Current date and time |
| -------------------- | --------------------- |

{% tabs %}
{% tab title="Example of use in the instruction" %}

<pre class="language-markdown"><code class="lang-markdown"><strong>#Current date and time
</strong><strong>{current_datetime}
</strong></code></pre>

{% endtab %}
{% endtabs %}

{% hint style="info" %}
By default, the current date and time are embedded in the "service" instruction and are available to every new bot.
{% endhint %}

## Variables related to channels

For some channels, it is possible to use the data coming from them to fill the instruction and expand the semantic context of Suvvy.

Such features are specifically available for channels like:

* amoCRM / Kommo
* Bitrix24

For amoCRM / Kommo, there are situations where we need to know from which channel (WhatsApp, Inst, Avito, etc.) the communication is taking place. Depending on the channel, we can provide the client with different information.

In this case, we can use the variable:

| `{origin}` | Message source in the deal |
| ---------- | -------------------------- |

By assigning this variable to another one, we can use it in the instruction for some special scenarios. Below is an example:

{% tabs %}
{% tab title="Using {origin}" %}

<pre class="language-markdown"><code class="lang-markdown">Source_of_the_dialog = {origin}.
If the client wants to register:
<strong>- If Source_of_the_dialog = instagram_business, then the link: https://clck.com/45D4LoB
</strong><strong>- If Source_of_the_dialog = com.wazzup24-1, then the link: https://clck.com/35D64LoX
</strong><strong>- If Source_of_the_dialog = com.wazzup.whatsapp, then the link: https://clck.com/74D4Lor
</strong></code></pre>

{% hint style="info" %}
Here we assign the variable `Source_of_the_dialog` with the value of the source
{% endhint %}
{% endtab %}
{% endtabs %}

Thus, the link that Suvvy will send to the client will depend on the source that came to us from **amoCRM**.